Frequently Asked Questions


How do I create an EzyStayz account?

All you need to do to create an account is click on the Sign Up tab in the top right-hand corner of the website and follow the instructions to make your online profile. After registering your email address and uploading a photo, you’re ready to either list your space or start searching for unique places to stay across the globe.


How can I edit my profile?

If you want to make any changes to your profile or write reviews for guests/hosts, you can do so using your online account. First, click on your name in the top right-hand corner of the EzyStayz homepage and select Edit Profile. You can then select which sections of your profile you want to edit - just remember to click Save at the end!


What do I do if I forget my password?

If you forget your password, just click on the Forget Password button when you login and we’ll email you a password reset link.


How can I change my password?

You can change your password at any time by clicking on the Profile button on your dashboard and selecting the Change Password option. Then just follow the instructions using your existing password.


How do Social Connections work?

You can see how you are connected to others in the EzyStayz community, either directly or through friends you share, by linking your EzyStayz account with Facebook and other select social media sites. Your social media connections can be accessed through the Trust and Verification section under the Profile tab of your dashboard.


How do Friend Referrals and Travel Credits work?

When you refer friends to Ezystayz, you are eligible to earn travel credits to use towards your next trip when you opt to stay with EzyStayz. After referring a friend to EzyStayz, the first reservation they make to stay at an EzyStayz listing will see you receive A$25 in travel credits. Then if they decide to sign up as a host, the first time they rent their space you will earn an additional A$75 in travel credits. The travel credits will be automatically added as a coupon to your checkout page the next time you make a booking, provided the booking qualifies and has a total value of A$100 or more (excluding guest fees and taxes). They must be used within one year of issue date, after which they will expire. Travel credits cannot be applied to a trip that has already been paid for and will be forfeited if you cancel a reservation after applying the travel credits.


What are personal references?

Personal references are those from friends, family members and colleagues which will help to strengthen your profile and provide an added level of trust for other community users as you are starting out on the site. You can request references through the References tab on your profile and review all new references before they are posted on your profile.


How do I cancel my account?

We don't want to see you go! But if you do decide to cancel your EzyStayz account, just click on Account, then Settings, and Cancel My Account. Your account will automatically be cancelled, together with any confirmed reservations you have as either a host or guest.


Which Browsers Should I Use On EzyStayz?

To benefit from EzyStayz security features and have the best on-site experience, we recommend you use a recently upgraded internet browser which will provide you with a faster, more secure, and more visually appealing experience. EzyStayz recommends both Mozilla Firefox and Google Chrome. If you prefer to use Internet Explorer, please note that you should upgrade to IE9 or higher as many features on the EzyStayz site will not work on older versions. Users should also note that our technical support team cannot provide assistance for outdated browsers.


How can I contact EzyStayz?

If you have any queries or concerns about EzyStayz, you can contact us directly via the contact page, 24 hours a day, 7 days a week and we will get back to you as soon as possible! Alternatively, you can use our online chat feature to get answers to most queries in real time.


What are verifications?

EzyStayz verifications are used to reassure other users that you really are who you say you are! They can be used to connect your profile to personal information via social connections or verify information such as your phone number or email address. Verification badges are displayed on your EzyStayz profile page and there are various different verifications to select from under the Trust and Verification tab on your profile.


What is a Superior Host?

Superior Host status is offered by EzyStayz to recognise those hosts who are providing a superior level of service to the community. To be selected as a Superior Host, you must have achieved the following in the 12 months preceding account review and assessment:

• Hosted a minimum of 10 trips through EzyStayz in one or more of your listings.

• Responded to guest messages and booking requests promptly, with a minimum of 90% of your responses being sent within 24 hours.

• Received a minimum of 50% reviews on trips you have hosted.

• 80% or more of reviews left must have a 5-star rating.

• No confirmed reservations have been cancelled at any of your listings. Any cancellations made due to extenuating circumstances will be omitted from this calculation on the condition that they have been reported to EzyStayz as soon as they occur or within a maximum of two weeks from the cancellation date.

You can see how close (or far) you are from becoming a Superior Host by viewing the Superior Host section on your dashboard which offers an insight into all the areas assessed by EzyStayz in determining Superior Host status.


How do reviews work?

Reviews are one of the many ways we create trust and transparency on the EzyStayz site, allowing others in the community to make informed decisions when they either host or stay. After each booking has been completed, you’ll have two weeks in which to leave your review (and the same applies for your host or guest). Once you have written your review (and prior to your host or guest completing their review), you can make any necessary edits. Once your host or guest completes their review, you won’t be able to make any further changes and reviews cannot be removed after both the guest and host have posted, unless they violate the EzyStayz Review Guidelines.


How do star ratings work?

In addition to providing a written review, guests who book and complete a trip with you through EzyStayz can also leave a star rating. This gives other users a quick and easy reference point of your overall performance as a host. Ratings are given out of five stars for numerous different categories, with an aggregate number of stars displayed at the top.


What currencies does EzyStayz accept?

EzyStayz supports a broad range of currencies in which members can view listings and make payments. However, once payments are made, they will automatically be converted to USD. Based on your country and selected payment method, the currency in which you will be charged will be displayed on the checkout page before you confirm the reservation request.


What forms of payment does EzyStayz accept?

EzyStayz accepts the following forms of payment:

  • Visa
  • MasterCard
  • Braintree
  • Paypal